Sales Policy for Regal Pet Fashion

Effective Date: January 17, 2025

At Regal Pet Fashion, we are committed to providing the highest quality products for your pets. Our Sales Policy is designed to ensure a smooth and enjoyable shopping experience for all of our customers. By purchasing from us, you agree to the terms outlined in this policy. Please review the following important details regarding our sales practices.

1. Product Availability and Pricing

  • Product Availability: While we strive to keep our inventory up-to-date, all products are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer alternatives or a full refund for the unavailable product.

  • Pricing: All prices listed on our website are in U.S. Dollars and are subject to change without notice. Prices may fluctuate due to promotions, discounts, or adjustments in supplier costs. We make every effort to ensure that our prices are accurate at the time of purchase.

    • If an error in pricing occurs, we will notify you of the discrepancy and offer the option to proceed with the corrected price or cancel the order for a full refund.

2. Orders and Order Confirmation

  • Order Placement: When you place an order with Regal Pet Fashion, you are making an offer to purchase the selected products. All orders are subject to acceptance by us. We reserve the right to cancel or refuse any order for reasons including but not limited to product availability, pricing errors, or fraud prevention.

  • Order Confirmation: Once your order is successfully placed, you will receive an Order Confirmation email with the details of your purchase. This email serves as a receipt for your order and confirms that we have received it. Please check your email for confirmation and contact us if you believe there is an error in your order details.

3. Payment

  • Accepted Payment Methods: We accept various payment methods, including but not limited to:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

    • PayPal

    • Other secure payment gateways as available on the website

  • Authorization: By submitting your payment information, you authorize us to charge the total amount for your order (including shipping and taxes) to your chosen payment method.

  • Fraud Prevention: To protect our customers and ensure the security of transactions, we may perform fraud checks on orders. If we suspect fraudulent activity, we may cancel the order or request additional verification.

4. Sales Tax

  • Sales Tax: Sales tax will be applied to orders where required by law. The applicable sales tax rate will be calculated at checkout based on your delivery address.

5. Discounts and Promotions

  • Discount Codes: From time to time, we may offer discount codes or promotional offers. Discount codes must be applied at the time of checkout to be valid. Discounts cannot be applied retroactively to orders that have already been processed.

  • Promotional Offers: We may run special promotions or sales events. These promotions will be subject to specific terms and conditions, which will be outlined on the promotion page or during checkout.

  • Exclusions: Certain products may be excluded from promotional discounts. Exclusions will be clearly noted during the promotion or on the product page.

6. Order Changes or Cancellations

  • Order Modifications: Once an order has been confirmed and processed, we are unable to make changes to the items in the order. If you wish to modify your order, you must contact us as soon as possible, and we will try to accommodate changes before the order is shipped.

  • Order Cancellations: If you wish to cancel an order, please contact us immediately. Once an order has been shipped, it cannot be canceled, and you will need to follow our Refund and Return Policy for any returns.

7. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to ensure timely delivery of your items. Shipping methods and costs will be calculated during checkout based on your location and order details.

  • Delivery Times: Delivery times are estimates and may vary depending on the shipping method chosen, your location, and other factors such as weather conditions or carrier delays.

  • Shipping Charges: Shipping costs are the responsibility of the customer unless otherwise specified. Any free shipping promotions will be clearly noted during the checkout process.

8. Returns, Refunds, and Exchanges

  • Returns: We accept returns for most products in accordance with our Refund and Return Policy. If you are not satisfied with your purchase, please ensure that you initiate the return process within 30 days of receiving your order.

  • Refunds: Once we receive and inspect the returned items, a refund will be issued to your original payment method, minus any applicable restocking fees or shipping costs. Refunds typically take 5-10 business days to appear on your account.

  • Exchanges: We do not offer direct exchanges at this time. If you need a different product, size, or color, please return the original item and place a new order for the replacement item.

9. Customer Service

We are here to assist you with any questions, concerns, or issues related to your order. Our customer service team is available to help with:

  • Product inquiries

  • Order status and tracking

  • Returns and exchanges

You can contact us by:

  • Email: info@regalpetfashion.com

  • Phone: (607) 204-0966

  • Address: 5980 State 79 Rte, Chenango Forks, New York, United States

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page, and the Effective Date will be updated accordingly. We recommend that you review this policy periodically to stay informed of any changes.