Shipping Policy for Regal Pet Fashion

Effective Date: January 17, 2025

At Regal Pet Fashion, we are committed to providing a seamless shopping experience with reliable and timely delivery. Below is our Shipping Policy, which outlines the details of our shipping procedures, including shipping methods, processing times, and other important shipping-related information.

1. Shipping Methods and Rates

We offer several shipping options to ensure you receive your order in the most convenient way possible. The available shipping methods and corresponding costs will be calculated at checkout based on the size, weight of your order, and your delivery address.

  • Standard Shipping: Estimated delivery time is 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery time is 2-3 business days after processing.
  • Overnight Shipping: Available for select orders, guaranteeing delivery the next business day.

Please note: Delivery times may vary depending on your location, shipping carrier, and unforeseen circumstances like weather or holidays.

2. Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days after your purchase is confirmed. Processing includes order verification, quality control checks, and packaging.
  • Business Days: Our warehouse operates Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order is processed, you will receive an Order Confirmation email with your purchase details. You will also receive a Shipping Confirmation email once your order has shipped, along with tracking information.

3. Shipping Restrictions

  • Domestic Shipping: We currently offer shipping within the United States only. Unfortunately, we do not offer international shipping at this time.
  • P.O. Boxes and APO/FPO Addresses: We can ship to P.O. Boxes, APO, and FPO addresses. Please ensure that the address is correctly entered during checkout to avoid delays.

4. Shipping Costs

Shipping fees are determined based on the weight, dimensions of the items in your order, and the delivery destination. You will see the exact shipping cost before finalizing your purchase during checkout. Occasionally, we offer promotions with free or discounted shipping, and any applicable discounts will be reflected at checkout.

5. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number. You can use this tracking number to track your order directly through the carrier’s website. If you experience any difficulties tracking your package, feel free to reach out to our customer service team for assistance.

6. Shipping Delays

While we strive to process and ship orders as quickly as possible, shipping delays may occasionally occur due to factors beyond our control, such as:

  • Weather conditions
  • High order volume during peak seasons
  • Shipping carrier delays

If you experience a delay or if your package does not arrive within the expected delivery window, we recommend checking the tracking information. If your order has not arrived after the expected time, please contact us so we can assist you.

7. Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during transit, please contact us within 7 days of receiving the shipment. We will work with the shipping carrier to investigate the issue and ensure that you receive the correct items. If you notice visible damage upon receiving your package, please take photos and report the damage to us immediately for proper handling.

8. Address Accuracy

It is crucial to provide an accurate and complete shipping address at the time of purchase. Incorrect or incomplete addresses can cause delays or result in non-delivery. If you realize that you’ve entered the wrong shipping address, please contact us as soon as possible so we can correct the details before the order is shipped.

9. Signature Requirement

For high-value orders, a signature may be required upon delivery. If you are not available to sign for the package, the carrier may leave a notice and attempt delivery again. Please ensure someone is available to receive the package or that you make arrangements with the carrier if necessary.

10. Customer Support

If you have any questions about shipping, tracking, or delivery, our customer service team is happy to assist you. Please contact us using the following methods:

  • Email: info@regalpetfashion.com
  • Phone: (607) 204-0966
  • Address: 5980 State 79 Rte, Chenango Forks, New York, United States